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Terms of Service

Last updated: October 6, 2026

Agreement to Terms

By creating an account or using the application and website of Atlas, a service of Kookaburra Collective LLC ("Atlas," "we," "us") (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. You must be at least 16 years old to use the Service.

Description of Service

Atlas is a platform that connects coaches with their clients. The Service enables task management, messaging, and optional AI-powered features to support coaching relationships.

Important: Atlas is a technology platform, not a coaching provider.

  • We do not employ, endorse, or certify any coach on the platform.
  • Coaches are independent users who are solely responsible for the coaching services they provide.
  • Coaching provided through the platform is not a substitute for professional medical, mental health, or therapeutic services.
  • We do not verify coach credentials, certifications, or qualifications.

Accounts

You are responsible for maintaining the security of your account and for all activity that occurs under your account. You must provide accurate and complete information when creating your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or harmful purposes.

User Conduct

You agree not to:

  • Misrepresent your qualifications, credentials, or identity
  • Use the Service to provide medical, mental health, or therapeutic advice unless appropriately licensed
  • Send harassing, abusive, threatening, or inappropriate messages
  • Upload content that is illegal, harmful, or infringes on others' rights
  • Attempt to gain unauthorized access to other users' accounts or data
  • Use the Service for any purpose that violates applicable law
  • Interfere with or disrupt the Service or its infrastructure

Content and Intellectual Property

Your Content

You retain ownership of content you create on the Service (tasks, messages, files, profile information). By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service. This license ends when you delete your content or your account.

AI-Processed Content

If you connect your Zoom account, you consent to having meeting transcripts processed by AI to extract task suggestions. You are responsible for ensuring that all participants in your Zoom meetings are aware of and consent to recording and AI processing. Task suggestions generated from transcripts are provided as suggestions only and should be reviewed before use.

Our Intellectual Property

The Service, including its design, code, logos, and branding, is owned by Atlas. These Terms do not grant you any right to use our trademarks or branding.

Third-Party Services

The Service integrates with third-party services including Zoom, Google, and Apple. Your use of these integrations is also subject to the respective third party's terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.

Text Messages (SMS)

Program: coaching texts sent through the Service. The Service (Atlas) is software made by Kookaburra Collective LLC that coaches use to work with their own clients. A coach's practice can use it to text its own clients service notifications about their coaching: new tasks from their coach, links to pre-session check-ins and session reminders, onboarding steps (questionnaire and coaching agreement), and notices about a failed payment. Each text is sent by the client's coaching practice and starts with its name. No marketing or promotional texts are sent.

How you opt in: texts are sent only to clients who opt in themselves in the client portal. During onboarding (before payment), and after finishing a pre-session check-in, clients who haven't opted in see an optional, unchecked box naming their coach's practice: "Yes, text me coaching updates from [your coach's practice]: new tasks, check-in links and session reminders. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out." Agreeing to texts is not required to use the Service or to be coached. The first text is a welcome message that explains these terms. See how clients opt in, with screenshots of each step.

  • Message frequency varies with your coaching, typically a few messages per week and never more than 10 in a day.
  • Message and data rates may apply.
  • Reply STOP to any text to stop receiving texts. You'll get one message confirming you've opted out. Reply START to opt back in.
  • Reply HELP for help: the reply names your coach's practice and how to reach them, or email support@ignitecoaching.app.
  • Carriers are not liable for delayed or undelivered messages.

Your phone number and consent are never sold or shared for marketing. See the Text Messages section of our Privacy Policy.

Account Deletion

You may delete your account at any time. When you delete your account, all your data is permanently removed, including your profile, tasks, messages, files, and integration data. Account deletion cannot be undone. See our Privacy Policy for details on data deletion.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

WE MAKE NO REPRESENTATIONS ABOUT THE QUALITY, SUITABILITY, OR EFFECTIVENESS OF ANY COACHING PROVIDED THROUGH THE PLATFORM. COACHING OUTCOMES DEPEND ON MANY FACTORS BEYOND OUR CONTROL.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Indemnification

You agree to indemnify and hold harmless Atlas from any claims, damages, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) content you create or share on the Service; or (d) coaching services you provide or receive through the Service.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a new "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and delete your account.

Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts located in Washington.

Contact Us

If you have questions about these Terms, contact us at:

support@ignitecoaching.app